Shipping policy

Luggy Shipping Policy

At Luggy, we aim to provide an excellent shopping experience, and that includes reliable, timely delivery for your orders. Here’s everything you need to know about our shipping policies:

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the following business day. Please note that customs or delays due to weather conditions may affect shipping times, which is beyond our control.

Shipping Rates

We offer free standard shipping on all orders to the UK. For international shipping, rates will vary based on your location and the shipping method selected at checkout. All applicable customs fees and import duties are the responsibility of the customer.

Delivery Time

  • UK: Most orders will arrive within 3-7 business days after processing, depending on your location.
  • International: Delivery times vary depending on the destination, but most orders will arrive within 7-14 business days.

Order Tracking

Once your order has shipped, you will receive a tracking number via email, allowing you to track the progress of your package. Please allow up to 48 hours for tracking information to appear.

Shipping Partners

We work with trusted carriers, including Royal Mail, DPD, and other reliable local couriers, to ensure that your order arrives safely and on time.

Lost or Damaged Packages

While we take every precaution to ensure your order is delivered on time, there are rare occasions where packages may be lost or damaged during transit. If your order has not arrived or appears damaged, please contact us at support@luggy.com immediately. We’ll work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

We offer international shipping to many countries. Please be aware that international orders may be subject to customs duties, taxes, and import restrictions depending on the destination country. These additional charges are the responsibility of the customer.

Returns & Exchanges

If you're not completely satisfied with your order, you may request a return or exchange within 30 days of receiving your item. For more details, visit our Returns & Exchanges Policy.

Contact Us

If you have any questions about shipping, please don’t hesitate to reach out to us at support@luggy.com

Thank you for choosing Luggy! We hope you enjoy your purchase and have a wonderful travel experience.